‘Wrong number’ hit with directory complaint

Issues raised at recent council meeting.

“If this is all that the CCPC is then God help us,” remarked Independent Councilor Brendan Fay.

He was commenting after the council received a response to a query to the Competition and Consumer Protection Commission (CCPC) over telephone directory inquiry costs. The council’s letter was sent following a motion passed at the November 2022 meeting.

The Belturbet-based elected representative demanded that call costs were better regulated and made more transparent after noting that some charge a rate of €2.30 and upwards for connection, and even 4c per second thereafter.

One case he highlighted to the meeting was where a woman was billed €72 for ringing her doctor.

At the January monthly meeting of elected members, Cllr Fay noted the reply received.

It outlined the CCPC’s role in detail and further explained that, in 1999, the Irish market for directory inquiries services was deregulated and opened up to competition.

The letter added that, in 2002, the EU adopted a directive on competition in the markets for electronic communications networks and services, which stipulates that directory inquiry services should be provided under competitive market conditions.

However, the CCPC noted that the Commission for Communications Regulation (ComReg) is the “sectoral regulator” for the particular issue raised.

The CCPC has since brought the correspondence to the attention of ComReg who they said “will revert directly to you with further information”.

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Jorge Oliveira

https://www.linkedin.com/in/marketing-online-ireland/ https://muckrack.com/jorge_oliveira

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